ITAS Process for Spouses: A Guide without an Agent
When I was preparing to apply for my husbands ITAS, information was really hard to come by (especially in English). Government sites were too over complicated, and other sites only touching the surface of what paper work needed to be provided and how to submit the documentation to the government.
So now after successfully completing the process myself, I’m hoping I can now help you get your hands on an ITAS for your spouse. Btw, just to clarify – I am an Indonesian Citizen and my husband is an Australian Citizen. It’s also important to note that this is only my experience, and I am in no way qualified to give legal immigration advice.
What is an ITAS?
ITAS is an acronym for Izin Tinggal Terbatas (Limited Stay Permit), formerly known as KITAS – Kartu Izin Tinggal Terbatas (Limited Stay Permit Card). However, since everything is now done electronically, you don’t get a physical card.
Getting an e-Visa (C317) for your WNA spouse to enter Indonesia
The first step to getting your spouses ITAS is to apply for an e-Visa online through visa-online.imigrasi.go.id. This visa will allow your spouse to enter Indonesia to process their ITAS application. You must process this visa online first, even if you are currently in Indonesia.
Stage 1 = Application
Stage 2 = Payment
Stage 3 = Verification
Stage 4 = Decision
Stage 1 – Application (Tahap 1 – Permohonan)
- Login to visa-online.imigrasi.go.id
- Register a new online account (this can only be done between 8am-11.59pm, Monday – Friday)
- Once you have registered, you will receive an email from Visa Online notifying you that they have received your registration application and another email from Visa Online within 1 business day with your Sponsor ID & Password
- Login to visa-online.imigrasi.go.id/login and enter your Username and Password
- Click on Apply Visa in the top right hand corner
- Fill in the step by step online application
Required Documents
- Savings account Banks Statements for the past 3 months
- Application & Guarantee Letter (Stamped/Meterai)
- Copy of Passport Cover & Identity Page
- Colour Passport Photo
- Marriage Certificate – (I was married in Australia so I provided Australian Marriage Certificate, Translated Marriage Certificate and Marriage Certificate from the Indonesian Consulate.)
- Vaccination Certificates
- Health/Travel Insurance or Statement Letter stating willingness to cover health costs independently (Stamped/Meterai)
- Statement Letter of willingness to comply with the health protocols of Indonesia. (Stamped/Meterai)
The online system says that the health documentation is an optional requirement, however I couldn’t submit my application without uploading these documents.
Stage 2 – Payment (Tahap 2 – Pembayaran)
- You will receive an email from Visa Online to confirm they have received your application with instructions on how to pay.
- Immigration fee of Rp200.000
- Visa application fee of USD150.00
- Print the email pdf attachment out and take it to the bank to make payment.
- Payment can only be made by physically going in to a BRI, BNI or Mandiri Bank Branch. This was an issue for me as I was overseas. So I had to ask for help from family in Indonesia to go into a bank and make the payment for me.
- You are given 7 days to make the payment.
- Once payment is made you will receive another email from Visa Online confirming they have received your payment.
Stage 3 – Verification (Tahap 3 – Verifikasi)
The waiting game. They will process your e-VISA application and send another email with their final decision.
Stage 4 – Decision (Tahap 4 – Keputusan)
- You will receive an email from Visa Online to confirm their decision.
- If your application is approved, your email will include a pdf attachment with your spouses C317 e-Visa
- Go to Indonesia within 90 days.
Should I start my e-visa process in Indonesia or overseas?
The primary distinction between the two options lies in the timeline. If you apply for your e-visa overseas, you have 90 days to enter Indonesia and an additional 30 days to commence the ITAS process at the immigration office. On the other hand, applying for your e-visa within Indonesia grants you 7 days to initiate the ITAS process. It’s crucial to note that regardless of the option chosen, the visit to the immigration office must align with your residential location based on your KTP.
Convert your e-Visa to ITAS
Once your spouse arrives in Indonesia with their e-Visa, they will be told at the immigration counter at the airport to make sure they check in to an Immigration office as soon as possible. This is to convert the e-Visa (C317) to ITAS.
- Head to your local Immigration office and tell them you’re there to convert your e-Visa to ITAS
- Bring ALL your supporting documents from your e-Visa application + Additional documents
- They will provide you with a folder with forms and all of the documentation required. Fill in the forms and hand in all documentation to the counter
- You will then be given an appointment to have your photo taken.
- Return to immigration to have your photo taken
- They will process all of your documents along with your original passport
Additional Documents
1. Surat Keterangan Pelaporan Pencatatan Sipil (A registration letter from your local DUKCAPIL)
2. Surat Keterangan Pelaporan Perkawinan Imigrasi (A registration letter from Immigration)
Once you have completed these steps, all you will need to do is wait for a Whatsapp message from immigration to say your application has been approved and your passport is ready to collect. Your passport will include your multiple entry visa, and you will also receive an email with your ITAS.
This process took approximately 1 week.
